Purpose of the Job

The Freight Operations Team Member at Aramex is responsible for supporting the efficient and timely movement of goods across various logistics channels. This role ensures the smooth coordination of freight shipments, from pick-up to delivery, while adhering to company and regulatory standards. The individual will work closely with other team members, carriers, and vendors to ensure accurate, on-time, and cost-effective transportation.

Job Description

• Focal point for customer’s shipping requests for land, sea and air freight.
• Coordinate with internal operations on all shipping requests.
• Provide freight solutions to customers for land, sea and air freight.
• Develop relationships with allocated customers
• Manage end to end shipment life cycle liaising with all internal and external stakeholders
• Proactively informs customers on shipment status, exceptions and provides intermediate updates on incident solutions.
• Provides spot quotations and closes contract
• Takes and handles customer inquiries, e.g. Track and Trace
• Responsible for all KPIs and SLAs agreed with allocated customers
• Takes and registers all customer complaints
• Drives solution of customer complaints by solving it directly or assigning tasks to other functions
• Acts as the first contact point for customer claims; supports the customer in notification and reception of claims, provides claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete
• Ensure seamless transaction liaising with Pricing and Billing teams.
• Enter all aramex invoices and necessary data over customer’s system and follow approval process

Job Requirements - Experience and Education

• 3-5 years’ experience in Freight Forwarding / Freight in general - mandatory experience
• 2-5 years’ experience of Customer Service, preferably handling key business clients
• Excellent product knowledge (land, sea and air freight)
• Strong experience in using MS excel.
• Working knowledge of transportation management systems (TMS)
• Commercial acumen to drive sales
• Ability to handle challenging situations in a composed manner
• Excellent English Verbal & Written skills

Work Location: 6th of October

Leadership Behaviors

Skills