Purpose of the Job
Are you a logistics professional ready to make a real impact? We’re looking for a dynamic PM Operations Manager to take charge of our growing courier operations and drive excellence across our Auckland depot. This is your chance to lead a team of talented individuals, optimize delivery operations, and ensure our customers receive the best service in the industry. If you have a passion for efficiency, a knack for problem-solving, and the ability to motivate a team to success, we want to hear from you!
With Aramex, you’ll play a key role in shaping the future of our operations, optimizing delivery routes, managing our fleet, and implementing cutting-edge strategies to improve performance. Join us, and you’ll be at the forefront of transforming the courier experience—one delivery at a time!
Job Description
As the PM Operations Manager for Auckland, you'll be at the helm of driving the success and performance of our Depot Operations and courier resources. You’ll play a key role in ensuring everything runs smoothly and aligns with Aramex's business strategy, making a direct impact on our continued growth and delivering top-notch service every day!
What you'll be doing…
-
Lead PM/Weekend Operations: responsible for ensuring the overall performance of the afternoon/evening/weekend courier resources and depot operations, ensuring efficient service standards, timely logistics and compliance.
-
Team Leadership: Manage, coach, develop and ensure the high performance of operations employees and Courier Franchises, to achieve the company's service, financial, and compliance targets in the Auckland.
-
Performance Optimization: Monitor and analyze key performance indicators (KPIs) to ensure operational goals are met, consistently striving to improve delivery efficiency, cost control, and customer satisfaction. Work with and ensure utilisation of linehaul units to maximise KPI and financial results alongside the linehaul team.
-
Process Improvement: Identify opportunities for operational improvements, implementing best practices and innovative solutions to streamline processes, reduce costs, and enhance service levels.
-
Budget & Resource Management: Work closely with the General Manager and Head of Operations to achieve overall profit and sales budget targets for the depot by ensuring resources are allocated effectively to meet operational requirements while maintaining financial efficiency as measured by the cost per parcel matrix.
-
Fleet & Asset Management: Oversee the maintenance and optimization of the regional fleet, ensuring safety standards, compliance with regulations, and effective utilization of assets.
Job Requirements - Experience and Education
What skills and experience are we looking for?
-
Excellent communicator, able to relate to a wide range of stakeholders – franchises, sub-contractors, customers, and employees.
-
Shows initiative.
-
Forklift license.
-
Full driver's license.
-
Dangerous goods qualification.
-
Excellent verbal communication skills.
-
Competent analytical skills; &
-
Competent e-mail, Internet, and Microsoft office skills.