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Senior Supply Chain Leader

Location-El Giza  ,Egypt (EG) 

Job ID -3876

Job Title

Reporting To

Senior Supply Chain Leader

Senior Supply chain Manager


Job Location




Purpose of the Job

The main purpose of this position is to work closely with the Senior Supply Chain Manager focusing on supporting the Commercial Team on product business development in addition to ensuring operations excellence across Egypt and is as per agreed company Policy and Customer SLAs.


Job Responsibilities  

  • Develop business through new and existing customers and ensure proper customer relationship management
  • Respond to RFQs and prepare customer costing and rates
  • Develop supply chain solutions for customers within Egypt
  • Build and maintain customer relationship by regular customer visits/meets
  • Lead the monthly, quarterly and yearly business reviews with customers
  • Set customer SLAs as per the operational capacities and legal requirements, make sure customers SLAs are met
  • Develop contingency management of customer demands
  • Reduce service failures to mitigate credit notes through improvement projects with Egypt Operations managers
  • Ensure and improve service levels through regular customer feedback
  • Reporting any information that might impact company image and brand or functioning
  • Set KPIs and conduct annual review for direct reports. Conduct regular performance review meetings with the Team to monitor and achieve the set KPIs
  • Recruit, train, develop and mentor direct and indirect reports
  • Ensure identifying direct reports training needs and propose training needed to HR
  • Facilitate the flow of information horizontally and vertically
  • Determine access requirements to information within the Supply Chain Team to guarantee privacy and confidentiality based on sensitivity, classification, legal requirements and company policies, and pass to IT for implementation
  • Develop and maintain the Supply Chain Team’s response and recovery plan during a disruptive incident, using the tools and templates provided by the local business continuity coordinator working within the PEX team
  • Ensure having a succession plan in place, identify employees with high potential and propose career development plan.
  • Responsible for the product revenue and cost performance across Egypt
  • Meet the revenue and cost budgets yearly and quarterly
  • Control direct and indirect costs (like overtime, consumables and outsourcing)
  • Manage credit notes and ensure they are kept to a minimum, take all necessary measures to reduce cost without compromising quality and standards
  • Ensure billing runs monthly correctly and on time
  • Resolve disputes reported by customers on any specific logistics invoice that is "pending collection" if any


Job Requirements (Experience and education)

  • Industrial Engineering Degree from a reputable university
  • 4-5Years of experience in customer service, special projects in the business field
  • Excellent English skills
  • Strong interpersonal skills
  • Motivated and focused

Company Overview:

Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.