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Senior Control Tower Executive

Location-El Giza  ,Egypt (EG) 

Job ID -3473

Main Purpose of the Job:

 

The Control Tower Executive will be reporting to the Control  Tower Leader  , manages logistics involving transportation , warehousing, and the flow material, and is responsible for managing all the incoming and outgoing orders along with documentation required for  the movement .

 

Specific Duties and Responsibilities:

 

  • Adhere to Customer Service Policies and Procedures to maximize the customer.

 

  • Manage daily customer complaints and ensure timely resolution.

 

  • Manage the Ticketing System and make sure all customer inquiries/requests are logged into the system and resolved within the required service level agreement.

 

  • Interact regularly with customers to understand and respond to their needs and get feedback on the service provided.

 

  • Monitor the changing needs of the service, liaising with customers and frontline, to

identify areas for improvement and make recommendations for service improvement and implementing those improvements.

 

  • Manage shipment in and out movement through warehouse management system and other  systems if required.

 

  • Preparing of documents for in and out movement.

 

  • Coordinate daily activity to track location and movement of inventory . Provide reports to internal and external customers as required.

 

  • Assist in obtaining necessary transportation permits for inbound and outbound shipments.

 

  • Organizes and maintains hard copy and electronic documentation supporting order fulfillment .

 

  • Answers questions regarding sourcing from internal and external customers as needed,

 

  • Verifies inventory locations and availability for shipment against requirements specified in purchase orders;

 

  • Ensures that goods are shipped in the most timely and efficient manner according to documented processes, including planning the transportation route and payload, selecting the mode of transportation, tendering the order for transportation, and tracking the shipment from pick up through delivery all the while targeting cost reduction, freight savings, service and contractual requirements;

 

 

 

 

 

 

Basic/ Job Requirements

 

  • 3-5 year experience in Warehous customer service. 
  • Bachelor Degree in business or related fields ( Preferably Logistics)
  • English proficiency 
  • Computer Proficiency: MS office Applications (Word, Excel,40 Power Point & Outlook)
  • Job Location: 6th October/ Industrial Zone 

Company Overview:

Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.