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Sea Freight Operations Supervisor

Location-El Giza  ,Egypt (EG) 

Job ID -4088

PURPOSE: Ensure all shipments are delivered, booked with carriers and/or shipped according to Aramex freight operations quality and service standards



• Support the CMTs by providing solutions and answers to customers’ needs

• Daily monitor the performance and the quality of service provided to Aramex by any outsourced company

• Setting KPI’s for direct reports and conduct annual performance reviews

• Ensure the team has all resources needed to do their job

• Identify direct reports training needs • Train and develop direct reports

• Provide full support to the other functions and teams when needed

• Ensure received emails are attended to within the time-frame set by the local station

• Monitor the working schedule and attendance of the staff to ensure proper service during working hours

• Facilitate the flow of information horizontally and vertically

• Ensure shipments are handled properly, delays are handled promptly, and system is updated correctly and on time

• Ensure following company freight policies and procedures

• Ensure all outgoing shipments are alerted and updated properly as per the policy

• Ensure all incoming shipments are alerted (if needed) and updated properly as per the policy

• Ensure all shipment documents are attached to the FTS as per the policy

• Daily follow up on any pending shipment (export, import, transit, etc.) and updated are filled on the shipments record in FTS

• Coordinate and follow up with Brokerage team for prompt Clearance of shipments

• Coordinate with Dispatchers to ensure all shipments are picked up or delivered as per time frames agreed with CMTs and carriers

• Follow up with carriers that all shipments are received or dispatch as per set schedule

• Ensure to report all shipment details for transit shipment to concerned station.

• Adhere to company HSSE, compliance and sustainability corporate policies.


Job Requirements:


  • 3-5 Freight Solid Experience ( Export Sea Freight) (is a must)
  • BSc/BA in logistics / Supply chain or similar relevant field
  • Customer-oriented
  • Excellent Communication Skills
  • Problem Solver
  • English Language Fluency
  • Personal Agility 
  • Innovative

Company Overview:

Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.