Process Excellence Executive

Location-El Giza  ,Egypt (EG) 

Job ID -5787

Purpose of the Job: 

Maintain and leverage station quality of service provided to customers, while ensuring operational optimization and process efficiency that would reflect positively on the customer experience.


Job Responsibilities:


• Help in meeting external customer’s specific requirements through creating customized customers’ SOPs and KPIs.

• Follow up on third party audits’ findings and ensure implementation of detected corrective actions.

• Participate in improvement projects in coordination with PEX Leader/Manager and other internal and external stakeholders.

• To enhance the functional knowledge and experience of internal policies and procedures published on the Infohub.

• Help in maintaining an up to date documentation of local policies and procedures, including customers’ SOPs

• Work with corporate business improvement team to map out, analyze and redesign business/operational processes, thus ensuring improvements, efficiencies and cost effective service delivery.

• To ensure adherence to all the service standards, policies and procedures. 

• Ensure compliance to international standards through maintaining ‘and acquiring’ certification. Namely the following certificates: ISO 9001, ISO 14001, ISO 45001, and Sedex.

• Ensure compliance with Governmental Requirements through maintaining and acquiring the NFSA, GDP, and Pharmaceutics standards.

• Ensure policies are adhered to in order to reduce compensation amounts.

• Maintaining certification as per customers’ requirements to help attract new business and retain current customers.


Desired Skills:

•             Demonstrated skills in driving operational efficiency and cost-optimization projects

•             Excellent verbal and written communication skills

•             Experience in preparing and presenting recommendations to an audience of senior executives

•             Experience in hands-on implementation of continuous improvement programs and Lean solutions

•             Proficient in the use of Microsoft Office, including Project, Visio, Word, Excel, Outlook, and PowerPoint

•             Flexible to travel to other work locations as per business need.



Qualifications and Education Requirements

•             Bachelor’s degree a must, Master’s degree preferred.

•             1-2 years with a successful track record in driving Process Improvement & Continuous Improvement

•             Lean Six Sigma- Yellow Belt, transformation or re-engineering background is a must

•             Holder of 9001 auditor certificate.

•             Experience in logistics and supply chain solutions design preferred.


Work Location; 6th of October Industrial Zone 

Company Overview:

Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.