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HRSS Senior Specialist ( North Africa & Levant)

Location-El Giza  ,Egypt (EG) 

Job ID -3087

Purpose of the Job

The HRSS Services Specialist is responsible for creating a positive experience to all our customers by supporting our local HR team with processing payroll, managing the HRIS, reporting and additional duties as needed.


Job Responsibilities 

  • Manage the end-to-end payroll process effectively with a strong focus on data accuracy
  • Ensure data integrity and confidentiality at all times
  • Run a variety of reports based on customer needs
  • Ensure SOPs are updated at all times and visible to all agents within the centers
  • Process employee personal data changes (e. g., date of birth, marital status change, etc.)
  • Process new hires, promotions, separations, employee status changes, and other employee life cycle events
  • Process pay changes and paperwork including promotions/demotions/transfers, ad hoc wage/salary changes
  • Ensure adherence to service standards/metrics for all offerings and ensuring all service standards are met. 
  • Provide insight and guidance on opportunities for process improvement and actively participate in a variety of projects to improve the existing overall HR Shared Services function.
  • Collect and analyze data from multiple sources as required
  • Communicate effectively with multiple functions to ensure awareness of process updates/changes at all times.



Job Requirements (Experience and education)

  • 5 years’ corporate experience, ideally including some HR or Staffing Coordination experience.
  • Bachelor's degree and/or certification in HR, Business Administration, or related field are preferred.
  • Passion for delivering world-class customer service with focused attentiveness and responsiveness to customer needs.
  • Demonstrate the ability to multitask with strong attention to details
  • Acts proactively to achieve results and always strives to deliver more than is expected before being asked to.
  • Excellent organizational skills and initiative to improve processes.

Company Overview:

Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.

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