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Customer Service Executive

Location -El Giza  ,Egypt (EG) 

Job ID -2835 job grade (E6)

  1.  Handle all GCS cases, follow up and close all requests.
  2.  Attending customer’s enquiry by fulfilling their requirements, solve their problems, follow up their cases and update them.
  3.  Respond to all requests that are under IRT "Immediate Respond Team" as per the standard (respond within 24/7 and by 10 seconds to 10 minutes".
  4.  Manage and meet customer expectations
  5.  Respond to all customers enquiries to improve their customer service experience.
  6.  Provide excellent customer service for customers as per Aramex CS standards
  7.  Facilitate the flow of information horizontally and vertically
  8.  Collaborate with the team to achieve the team objectives
  9.  Serve all customers enquiries and provide full information and advice.
  10.  Close pending cases on a timely manner.
  11.  Achieve Aramex customer service KPIs Pass the customer service audits.
  12.  Support to solve the bad address shipments if needed
  13.  Implement Customer Service KPIs
  14.  Sustain high customer satisfactory service level
  15.  Follow up on domestic and express outstanding shipments for cash if needed
  16.  Ensure customer satisfaction to retain customer

 

Job Requirements:

 

Customer Service Experience  (0-2) years 

Bachelor degree Holder ( Logistics/ Supply chain Major Preferably)

Customer oriented 

Excellent Communication Skills 

Problem Solver 

English Language Fluency 

Avilable Vacancy in two Locations (Cairo & Giza)

 

 

Company Overview:

Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.

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