Purpose of the Job

Join a large custom clearance department and help it develop and grow in your new role as Customer Office Supervisor. Support a team completing over 100,000 declarations per annum as you utilise a combination of customs clearance knowledge and people skills, ensuring an efficient flow in a fast paced environment. Monitor volumes, ensure resources are efficiently allocated, proactively plan for operational issue and act as a point of escalation for customs challenges.

Based in Ballyboughal, Co. Dublin, this role is based on site Monday to Friday 10am to 7pm. 

Job Description

• Supervise and support the Data Entry team on daily tasks, activities, and queries
• Act as point of escalation for issues within the department
• Onboarding and training of new staff
• Delegate declaration assignment in timely and fair manner to meet business timelines
• Review processes and procedures to maximise efficiency and eliminate duplication
• Implement customer authorisations ensuring correct clearance procedures are followed
• Ensure company processes and procedures are adhered to
• Identify new process flows and methods of working to enhance business performance
• Develop intimate knowledge of specific customer requirements to ensure effective and efficient delivery of tasks
• Support the Clearance Manager in the delegation of daily tasks, fairly and equally amongst team members
• Ensure accurate input of Customs data into management system
• Collaborate with operational teams to ensure correct information available in a timely manner
• Attend meetings and scheduled training
• Generate customs reports and ad hoc reports
• Support the team in carrying out daily tasks and provide cover as necessary

Job Requirements - Experience and Education

• Experience of Customs procedures and requirements is essential
• Previous experience leading a team desirable
• Strong interpersonal skills with ability to manage an improve team performance
• Methodical with excellent attention to detail
• Ability to work in a fast-paced environment and meet deadlines
• Ability to prioritise tasks and delegate workload
• Proactive and responsible, taking personal ownership of tasks and solutions
• Strong verbal and written communication skills essential
• Flexible and adaptable

Leadership Behaviors