Customer Service Executive

Location-Dublin  ,Ireland (IE) 

Job ID -5759

Role Overview

Join our team at Aramex Limited as a Customer Service Executive located in North County Dublin. This is an exciting role well suited to an ambitious professional looking for a new challenge and being part of a hardworking and collaborate team. Aramex can offer career development and progression with many of our team members excelling in their roles and enjoying the fast-paced world of logistics and supply chain.

Main Duties and Responsibilities:

  • Manage a number of key Customer Accounts with KPIs and performance reporting.
  • Develop relationships with existing and new customers to enable retention and growth.
  • Proactively liaise with customers, suppliers and partners to ensure a high-quality service.
  • Scheduling drivers and vehicles to meet customer bookings.
  • Dealing with customer queries in a professional manner.
  • Liaising with customs or other regulatory bodies as required.
  • Issuing customer quotations & conversions into bookings.
  • Application of customer rates, supplier charges and invoicing.
  • Maintain good working practices while proactively identifying continuous improvements that will offer customers with an enhanced service.
  • Supporting colleagues in other departments as well as offices nationally and internationally.
  • Flexible and hands-on approach to prioritising duties and achieving deadlines.
  • Ensuring excellent customer service is always delivered.
  • Trailer planning and liaising with hauliers and other Aramex depots to determine load planning and trailer fill.
  • General customs related processes including export/import declarations / ACP process.
  • Other ad-hoc office and admin duties as required.


Required skills and experience

  • Experience working in a similar environment, preferably customer facing.
  • Excellent accuracy and attention to detail.
  • Self-motivated with good communication skills and the ability to work as part of a team and be accountable for tasks and actions.
  • Previous experience in Road Freight and Customs an advantage.
  • Proficient in all Microsoft packages.
  • Proactive communicator in the use of email and phone.
  • Deadline focused.
  • Must be able to work well under pressure.


What we can offer you?

  • Career Development
  • Five weeks of annual leave
  • Pension Scheme
  • Service Awards and Benefits
  • Competitive Salary
  • Bonus Scheme


Company Overview:

Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.