Senior Air Freight Operations Executive

Location-Dublin  ,Ireland (IE) 

Job ID -5853

Join our team at Aramex Limited as a Senior Air Freight Operations Executive located in our Dublin depot. This is an exciting role well suited to an ambitious professional looking for a new challenge and being part of a hardworking and collaborate team. Aramex can offer career development and progression with many of our team members excelling in their roles and enjoying the fast-paced world of logistics and supply chain.


Normal hours of work are: Monday - Friday 9am- 5.30pm


Purpose of Job


The Senior Airfreight Operations Executive will act as the first point of contact for all shipping orders and enquiries and ensure that customer interactions are always handled in a proactive and professional manner. Airfreight Operations Executive will be expected to perform and complete daily operational tasks to meet and exceed customer expectations, in compliance with all relevant regulations and the targets of the Company.


Main Duties and Responsibilities:


The role is to handle the end-to-end process for all import and export Air shipments:-

  • Ensuring all shipments and customs requirements are handled according to company and international regulations.
  • Checking paperwork prior to the shipment being collected. This is to eliminate any controllable delays prior to the shipment moving.
  • React flexibly to deviation in shipments and ensuring the client, shipper and consignee are kept updated with shipment progress, collection, transit and delivery.
  • Gather comprehensive customer and shipment requirements to ensure we are meeting the customer needs in compliance with local and international regulations.
  • All SOPs and work instructions to be adhered to.
  • Ensuring all shipments are on schedule for timely collection/delivery.
  • Proactively monitor the status of shipments and identify and deal with any issues as they arise or escalate appropriately.
  • Book consignments with airlines or service providers timeously using on-line portal, email or phone.
  • Support & assist internal Aramex transportation and warehouse teams with day to day as required and use Azyra system for any transportation requests.
  • Create shipments on Aramex Cargowise System and to ensure all documents are dropped to edoc tab within each shipment for traceability.
  • Check rates and arrange billing of shipments to record profit margin on consignments.
  • Work with overseas offices/service providers to arrange pre-alert, collections, customs clearance, and deliveries as required.
  • Provide the customer with regular, accurate and timely updates on shipment status.


Knowledge, Skills and Experience



  • Full driving licence.
  • Must have 3-5 years experience of working within one or more of the following areas:

-Cold chain or time sensitive multimodal freight forwarding
-Airfreight import & export operations
-Pharmaceutical industry, ideally within logistics or related area and knowledge of reusable temperature-controlled packaging

  • Intermediate level Microsoft Office skills; Word and Excel
  • Valid IATA Dangerous goods and aviation security qualification


Key Competencies

  • Exceptional customer service skills
  • Effective communication skills, both verbal and written
  • Is a team player with the ability to work on own without supervision when required
  • Highly self-organized, able to plan and prioritize workload and manage changing priorities to meet strict deadlines.
  • Agile and resilient, can adapt quickly to different situations and shows initiative
  • Demonstrates consistently high attention to detail.
  • Demonstrates excellent problem-solving skills and will see issues through to resolution.
  • Identifies areas for improvement and suggests opportunities for positive change.
  • Support a KPI driven culture to optimize efficiency in operations team.
  • To work in accordance with all company policies including health and safety, employment, staff, quality and environmental.

Company Overview:

Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.