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Senior Operations Performance Analyst

Location-Dubai  ,United Arab Emirates (AE) 

Job ID -3872

Job Purpose:

Senior Operations Performance Analyst, reporting to the Operation Performance Manager, who will manage day to day operations escalations, performance reports, monitoring special projects, conducting data analysis to assist in analyzing quality results, reviewing process gaps, and suggesting improvements also to support in forecasting the continuous business activity.

 

Key Accountabilities:

  • Capability of handling customer escalations and issues, by resolving in coordination with internal departments and teams.
  • Monitor assigned projects via reports and dashboards.
  • Review operations performance KPI and conduct monthly/quarterly business review with internal departments & external customers.
  • Experience in preparing professional business presentations.
  • Hands on experience with complex excel/smartsheet functions/Power BI for data analysis.
  • Prepare SOPs for the logistics team and special projects as per company standards.
  • Prepare Audits for the logistics team and special projects to ensure we are meeting contracts and business agreements.
  • Implement continual improvement initiative, using 'As Is - To Be' model.
  • Review, propose solutions and improve the service quality issues.
  • Responsible for writing simple/complex SQL queries for data reports.
  • Analyze day to day manual tasks which consumes more time and prepare Scripts to automate.
  • Any task which is assigned by Operation Performance Manager within the Job description.
     

Company Overview:

Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.