Company Overview:
Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.
Dubai, AE
Senior Operations Performance Analyst
Purpose of the Job
The Senior Operations Performance Analyst will play a crucial role in enhancing the efficiency and effectiveness of our supply chain operations. This position involves analyzing complex data sets, developing performance metrics, and providing actionable insights to optimize processes. The ideal candidate will collaborate with cross-functional teams to support strategic initiatives and drive continuous improvement within the supply chain.
Job Description
- Capability of handling customer escalations and issues, by resolving in coordination with internal departments and teams.
- Monitor assigned projects via reports and dashboards.
- Review operations performance KPI and conduct monthly/quarterly business review with internal departments & external customers.
- Experience in preparing professional business presentations.
- Hands on experience with complex excel/smartsheet functions/Power BI for data analysis.
- Prepare SOPs for the logistics team and special projects as per company standards.
- Prepare Audits for the logistics team and special projects to ensure we are meeting contracts and business agreements.
- Implement continual improvement initiative, using 'As Is - To Be' model.
- Review, propose solutions and improve the service quality issues.
- Responsible for writing simple/complex SQL queries for data reports.
- Analyze day to day manual tasks which consumes more time and prepare Scripts to automate.
- Any task which is assigned by Operation Performance Manager within the Job description.
Job Requirements - Experience and Education
- Bachelor’s degree in supply chain management, Business Administration, Data Analytics, or a related field. Master’s degree is a plus.
- 4+ years of experience in supply chain operations, analytics, or a related field.
- Proficiency in ERP systems and supply chain management software.
- Proficiency in data analysis tools (e.g., Excel, SQL) and statistical analysis software.
Leadership Behaviors
Skills