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Senior Freight Business Performance Leader

Location -Dubai  ,United Arab Emirates (AE) 

Job ID -4938

Role and Responsibilities

  • This role is a key position in the Global Freight & Logistics Transformation and Business Performance vertical, responsible for three business-critical programs of the Freight & Logistics program i.e. Presales to Customer Onboarding Cycle, Aramex Optimization Services, and Performance Management & MIS globally
  • The role focuses on Pre Sales activities like Designing Integrated solutions for Freight & Logistics operational capabilities across the regions
  • New Customer Onboarding Framework based on the operational capabilities of the New Strategic customers with a global footprint
  • The role will design, establish & monitor the KPIs and manage the performance of Freight and Logistics globally
  • The role will have an additional responsibility to drive client-facing projects as part of the Aramex Optimization Services

Job Description:

  • Hands-on approach in driving Transformation Projects which are spread across functions and geographies to achieve the business objectives
  • Hands-on experience in Pre Sales, Customer Facing Assignments, and customer management lifecycle for the Freight & Logistics Industry
  • Hands-on experience in managing Business Performance via KPI design, periodic evaluation, and budget management
  • To deliver tangible and sustainable topline growth and/or bottom-line savings on Freight & Logistics initiatives
  • Ensure performance management in a Maker & Checker Model linked to the Global Aramex Strategy
  • Report the performance business review to the C-suite for Freight & Logistics across Aramex stations
  • Manage and monitor project or program schedules and progress to ensure expected results are delivered on time and to budget.  Maintain, adjust and communicate updates to project plans as needed to the customers and internal stakeholders


Performance Management & MIS globally

  • Establish and Manage the Global KPI of Freight and Logistics ensuring that the results and objectives are met
  • Hold an independent view of business performance and support global plans for continuous improvement.
  • Create and manage the Annual Operating Plan framework for the stations linked to the global Freight & Logistics Objectives
  • Through the application of Data Analysis of data and projects of varying size and scope, identify opportunities to increase efficiency, reduce costs and maximize asset utilization.
  • Support the evaluation of emerging digital improvement tools and systems and benchmark the best practices

Presales to Customer Onboarding Cycle

  • Custodian and responsible for Pre-Sales, and solution design activities for Strategic customers. Gathering Market intelligence to ensure the competitiveness of the solutions  
  • Custodian to new Customer onboarding cycle
  • Implementation project manager for changes to assigned customer solution
  • Create 3-year value progression initiatives for assigned customers and drive their realization.
  • To complete post-implementation reviews to ensure successful delivery has been achieved and to ensure that improvements can be made for future projects, initiatives to enhance the NPS

Aramex Supply Chain Optimization Services

  • To deliver client-facing projects and dedicate man-day effort to the Aramex Optimization Services
  • Hands-on approach and best practice experience in supply chain & logistics domain globally
  • Bring innovative technology frameworks and best practices from the competition for the scope of the project
  • Communicate the project plan with internal and external stakeholders to ensure smooth project execution

Industry Experience:

  • Supply chain management expertise in Global Freight Forwarding or Supply chain Management
  • Sales & Operational Planning in a global team with Demand & Forecast management experience
  • Business Transformation experience in the supply chain industry
  • Pre Sales & Consulting experience in the Supply Chain domain (internal or external)

Qualifications and Education Requirements

  • Bachelor’s degree is a must, preferably a Master’s degree
  • 3-7 years with a successful track record in Business Transformation projects,  S&OP, Pre Sales, Consulting, Data Analytics & Reporting

Desired Skills:

  • Client-facing project experience (internal consulting or external consulting)
  • Demonstrated skills in driving operational efficiency and cost-optimization projects
  • Experience in data analysis and statistical churnings such as Power BI and Tableau
  • Excellent verbal and written communication skills
  • Must be open to travel 50% - 70% of the time as per project needs in other regions
  • Experience in preparing and presenting recommendations to an audience of senior executives
  • Experience in Project Management
  • Excellent soft and communication skills
  • Excellent in presenting and presentation design
  • Proficient in the use of Microsoft Office, including Project, Visio, Word, Excel, Outlook, and PowerPoint

Company Overview:

Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.