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Senior Client Business Partner

Location -Dubai  ,United Arab Emirates (AE) 

Job ID -4717

The Senior Client Business Partner role is responsible for creating long-term relationships with Aramex’s portfolio of global clients. The role seeks to understand the customer’s demands, plan how to meet those demands, and generates sales for the company as a result.


Key Responsibilities:


  • Works with Aramex Senior Leadership team to develop strategies resulting in greater customer experience and performance
  • Identify opportunities to strengthen the relationship with key accounts through value impact on the customer’s operations, among others through cost optimization, on-time delivery, and value-added solutions
  • Drive and accelerate business results by investing in continuous improvement on the people, process, and technology front and adopting best-in-class practices and trends
  • Develop trusted advisor relationships with key accounts, customers, and executive members
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Ensure the timely and successful delivery of Aramex solutions according to our customer's objectives / timelines / expectations
  • Forecast and track key account metrics and develop reports on a monthly basis
  • Collaborate with Aramex product/service leaders to identify and grow new opportunities within territories
  • Achieve and exceed revenue and gross profit targets of assigned accounts
  • Create an environment that encourages a high-performance culture to emerge
  • Build and strengthen internal capabilities through learning and development interventions, to bridge gaps in skills and knowledge




  • 4-7 years of experience in key account management in logistics and transportation.
  • Previous experience with multi-national companies is preferred.
  • Practical experience with established sales methodologies (e.g. solution selling, value-based selling, challenger sales)
  • Bachelor’s degree in Business Administration or Finance.
  • Strong English language skills are required for this role; additional languages are preferred given the nature of this global role



Company Overview:

Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.