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Performance Management Manager

Location -Dubai  ,United Arab Emirates (AE) 

Job ID -3484

The Performance Manager will play a key role on the Global HR Team. The role is accountable the planning, development and effective delivery of an integrated approach to performance management for Aramex globally.



  • In collaboration with the Global Director of Compensation, Benefits and Mobility, develops and agrees the strategic vision, framework, and scope of the performance management process.
  • Manages and coordinates organization-wide efforts to ensure that performance management supports the achievement of business objectives.
  • Works closely with functional leaders to develop KPI libraries by function using the SMART Objectives Methodology.
  • Complete workshop and individualized sessions with top 50 members of the Aramex extended management team; submit report to NRC on annual basis for KPIs and actual achievement.
  • Work closely with the Senior Director of Strategy / PMO Team to establish dashboards and track and monitor performance of key measures in the scorecard so that the leader can take pro-active action
  • Provide random audit of KPIs across the network and work with functional leaders and employees to improve KPIs.
  • Shapes the future strategy of performance management by identifying leading edge external trends and innovations and makes recommendations to improve/refresh the performance management framework and process.
  • Acts as an expert advisor and thought leader providing guidance and support to global, regional and local teams.
  • In collaboration with the Global Director of People Analytics, leads the design of the information technology requirements required to support an effective performance management system.
  • In collaboration with the Global Director of Talent and Development, leads the design and calculation of the performance calculation considering the evaluation of the core and leadership competencies and performance (KPIs)
  • Ensures that the technology available for performance management is aligned with the philosophy and process, also providing an excellent employee experience.




  • Bachelor’s degree in Business Administration, Human Resources, Finance or Psychology
  • A Master’s degree in Human Resources or professional certifications in HR are preferred (i.e. PHR, SPHR, GPHR)


  • Experience in HR management, including performance management
  • Previous experience in consulting is high preferred
  • The ability to work closely with functional peers on the Functional Team
  • Previous experience with multi-national companies preferred


  • Thorough understanding of HR, performance management, business strategy and financial acumen


  • Highly developed negotiation, consensus building and communication skills
  • Strong strategic and business acumen
  • Ability to analyze problems and strategize for the business


Company Overview:

Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.