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CRM Manager

Location -Dubai  ,United Arab Emirates (AE) 

Job ID -3098

Aramex has rapidly grown into a global brand, recognized for its customized services and innovative products. Listed on the Dubai Financial Market (DFM) and based in the UAE, Aramex is centrally located at the crossroads between East and West, which allows us to provide customized logistics solutions anywhere in the world effectively and reach more businesses and consumers regionally and globally.

We are committed to continually enhancing our operations across the region while pursuing opportunities for business growth in emerging markets abroad. This approach is core to the sustainable development of our business and commitment to facilitating wider, global trade in an ever-changing world.

The Team

We are a high-performance team who use data to hyper-focus our creativity on real commercial objectives. We settle for nothing but the best for ourselves, our team and our brand. We are tactical. We are strategic. We work hard. We make excellence a habit. We get results.


Think you've got what it takes?


The CRM Manager will…

We're looking for a bright and talented CRM manager to manage all our email campaigns, in app comms & marketing funnel. Joining our marketing team and reporting to our Senior Digital Manager, you'll own and execute the CRM marketing strategy and manage all the CRM data infrastructure. If you're creative, analytical, organised and keen to work in an environment where you're learning all the time, this role is for you.


  • Own the CRM planning and implementation process, liaising with Tech, Creative,

Sales and all relevant internal channels to ensure CRM is fully aligned with the

business and vice versa

  • Develop a deep nurturing flow for sophisticated B2B customer segments.
  • Maintain all the CRM systems and databases required to deliver this strategy.
  • Collaborate with the corporate content strategist and designers to deliver assets.
  • Measure, analyse and report on results to drive actionable insights
  • You will own the funnel – from start to finish
  • Build, test, schedule and send broadcast and automated email campaigns.
  • Brief engineering teams on work needed to maintain and develop CRM infrastructure.


You’ll enjoy and succeed in this role if you have….

  • Experience with at least one B2B email automation platform, ideally Pardot.
  • Analytical skills; ability to interpret data and insight to drive improvement.
  • Creative thinker, with meticulous attention to detail.
  • Good understanding of data segmentation
  • A self-starting attitude—ready to seize opportunities to make an impact without

needing to be told.

  • Strong understanding of the digital ecosystem, including mobile devices, experiences,

and applications.

  • Strong commitment to collaboration and ideation; ability to work with writers, designers

and marketing teams to bring campaign elements to life.

  • Ability to analyze and interpret metrics and translate them into strategic decisions

Experience required

  • +4 Years’ experience in a B2B CRM / MarComms role.
  • Degree in Marketing, Digital technologies or similar relevant field preferred
  • Experience with a B2B automation platform – Pref Pardot (Salesforce Marketing Cloud)


Eng & Arabic

UX background

Marketing Cloud

Company Overview:

Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.

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