Company Overview:
Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.
Dubai, AE
Logistics Operations Manager I
Purpose of the Job
The Logistics Operations Manager will manage and oversee all aspects of fulfillment center operations, ensuring efficient, accurate, and timely order processing. This role will focus on optimizing logistics processes, managing a team of warehouse staff, and implementing strategies to enhance performance and customer satisfaction.
Job Description
Job Responsibilities:
Operational Management:
- Oversee daily fulfillment center operations: receiving, warehousing, order processing, and shipping.
- Ensure compliance with company policies, safety regulations, and industry best practices.
- Monitor and improve KPIs such as order accuracy, fulfillment speed, and inventory turnover.
Team Leadership
- Lead and develop warehouse staff and supervisors.
- Conduct performance evaluations and provide training and support.
- Foster a positive, collaborative work environment.
Process Optimization
- Implement process improvements to enhance efficiency and reduce costs.
- Use data and analytics for decision-making and continuous improvement.
- Manage inventory to prevent stockouts and overstocking.
Customer Experience
- Ensure high standards of order accuracy and timeliness.
- Resolve order fulfillment and customer satisfaction issues.
- Collaborate with other departments to align fulfillment with business goals.
Technology and Systems
- Utilize warehouse management systems (WMS) and other technologies to streamline operations.
- Stay updated on emerging technologies and trends to recommend new solutions.
- Ensure data integrity and security within the fulfillment system.
Budget and Resource Management
- Develop and manage operational budgets, including labor, equipment, and inventory costs.
- Optimize resource allocation to meet demands and cost constraints.
- Oversee equipment maintenance and center upkeep.
Job Responsibilities - Experience and Education
Job Requirement:
- Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or related field.
- 5+ years in logistics, warehousing, or e-commerce, with 2+ years in a leadership role.
- Experience with fulfillment center operations and WMS.
Skills and Competencies
- Strong leadership and team management.
- Excellent problem-solving and attention to detail.
- Proficiency in data analysis and performance metrics.
- Strong communication and interpersonal skills.
- Ability to thrive in a fast-paced environment
Leadership Behaviors
Skills