Purpose of the Job
This role is instrumental in designing, implementing, and governing global sales programs, ensuring sales excellence, and translating complex performance data into actionable strategies for our C-level executives and regional sales leadership.
This role requires a unique blend of strategic thinking, robust Sales project management (SPMO), exceptional communication skills (including public speaking and C-level presentations), and the ability to drive change in a globally diverse and evolving environment.
The Sales Programs & Business Performance Manager will lead the charge in establishing sales fundamentals where needed, polishing existing processes, and relentlessly driving execution.
Job Description
Global Sales Program Leadership & Governance:
• Lead, design, and implement high-impact global sales programs (e.g., new sales methodologies, pipeline acceleration), owning the entire lifecycle from concept to execution.
• Establish and rigorously manage a Sales Project Management Office (SPMO) for all major global sales development initiatives, ensuring accountability, timely delivery, and risk mitigation.
• Drive global program adoption and navigate resistance, acting as a strategic governance point to ensure consistency and collaboration across regions.
Sales Performance Management & Strategic Communication:
• Develop and own global sales performance frameworks and KPIs, providing critical business insights to drive sales effectiveness.
• Prepare and deliver high-impact, C-level executive presentations on sales performance, leading strategic pipeline, and performance review calls with senior leadership.
• Translate complex data into clear, actionable narratives that inform strategic decisions and drive accountability.
Functional Analytics & Business Intelligence
• Serve as the primary business owner for sales analytics, defining requirements for the Data & Analytics team and translating insights into strategic recommendations.
• Provide strategic input for global sales forecasting and target-setting processes, ensuring accuracy and alignment with business goals.
• Analyze the effectiveness of sales incentive programs, proposing data-backed optimizations.
Sales Methodologies & Operational Excellence
• Drive the build-out and refinement of sales development fundamentals, establishing robust processes where needed and enhancing existing ones globally.
• Act as a key knowledge transfer point and coach, sharing best practices and elevating capabilities across regional sales development teams.
• Relentlessly drive execution, ensuring strategies translate into tangible outcomes and measurable improvements in sales performance.
Job Requirements - Experience and Education
• Education: Bachelor’s degree in business, finance, engineering, or a related field.
• Experience: 10-12 years in Sales Operations, CRM, or Commercial Excellence, preferably within a regional or multi-market role.
Mandatory Technical Skills:
o Salesforce.com experience is mandatory, with a strong understanding of CRM adoption strategies.
o Proficiency in PowerPoint for executive reporting and Excel for commercial analysis is mandatory.
o Experience with budgeting, incentive planning, and forecasting methodologies are mandatory.
o Experience in project management routines and tools are mandatory.
Soft Skills & Competencies:
o Strong execution mindset, with the ability to operationalize strategies and drive measurable outcomes.
o Ability to influence and coordinate across regional sales teams without direct reporting authority.
o Excellent stakeholder management and cross-functional collaboration skills.
o Strong problem-solving & analytical mindset, with an ability to identify improvement opportunities.
o Customer-centric approach with attention to detail and process optimization.