Purpose of the Job
The Corporate Communication Manager is responsible for overseeing corporate communication activities within the Aramex group and will work independently to drive Aramex’s public perception with a focus on aligning communications strategies with business objectives. This senior position requires a blend of strategic thinking, business and industry knowledge, and strong communication skills to develop and execute effective communication strategies that enhance company reputation, build positive relationships with stakeholders, and manage crises when necessary. The Corporate Communication Manager will act as the Aramex spokesperson with internal and external stakeholders, and will report to the CHRO.
Job Description
Financial and Corporate Communications:
• Ensure timely, accurate, and coordinated communication for material events.
• Build trust with capital markets, customers, partners, and regulators through transparent communication.
• Manage communications for corporate events: financial results, annual report, M&A, C-level changes, major partnerships, and operational disruptions.
• Draft communication assets: press releases, FAQs, internal announcements, town hall content, website/social updates, and customer letters.
• Coordinate timing and sequencing across markets, media, employees, customers, and regulators.
• Develop and maintain corporate messaging architecture (vision, strategic pillars, proof points).
• Manage media interviews and briefings on financial performance and corporate developments.
• Maintain corporate website sections (“Investors,” “Media,” “About Us”) in partnership with digital.
• Develop and maintain corporate Q&A and leadership speaking points.
Employee Engagement on Strategy & Corporate Matters:
• Ensure employees understand company direction and their role in delivering it.
• Build trust through open communication on major decisions and performance.
• Support culture and values via consistent messaging and leadership communication.
• Contribute to intranet implementation to meet communication and engagement objectives.
• Manage internal channels: intranet and communications mailbox.
• Design and run campaigns on strategy, transformation, key projects, and financial milestones.
• Develop leadership communication formats: town halls, newsletters, roadshows, podcasts, CEO messages.
• Provide toolkits for managers (talking points, FAQs, slide decks).
• Run engagement surveys and pulse checks, report insights, and follow up.
• Integrate corporate messaging into onboarding and leadership programs.
• Oversee internal communication calendar for alignment with corporate goals (e.g., compliance, sustainability).
• Maintain unified view of internal communications across the Group.
C-Level Positioning:
• Develop corporate messaging house and individual positioning strategies for CEO and select executives.
• Arrange media training and refreshers for C-level executives.
• Coordinate media interviews, op-eds, and commentary on sector issues and market trends.
• Manage executive social media presence (e.g., LinkedIn) in coordination with digital.
Crisis Communication Preparedness & Implementation:
• Develop and maintain Crisis Communication Plan aligned with Crisis Management Plan.
• Define crisis levels and response triggers.
• Maintain crisis communication kits: holding statements, internal templates, Q&A, media lines, website banners, and social posts.
Job Requirements - Experience and Education
- 8 to 10 years of experience in Corporate Communications. Must have agency experience.
- University Degree in a relavent field, such as 'Public Relations and Journalism, Marketing, Business Adminstration.
- Experience and ability to operate confidently with executives, providing strategic counsel and managing high-stakes messaging.
- Proven expertise in managing successful communication campaigns including C-Level profiling, internal employee engagement, financial results and reputation management.
- Ability to work independently and handle multiple projects.
- Excellent verbal and written skills in English and Arabic.
- Financial communication expertise and ability to write financial results press releases, social media posts and presentations
- Strong Interpersonal Skills: ability to build rapport, influence stakeholders, work collaboratively with internal teams and engage effectively with colleagues at all levels.