Job Description
Job Title:
Customer Success Specialist
Posting Start Date:
3/17/25
Job Description:
Purpose of the Job
Formulate and execute strategic sales plans to maximize market penetration and profitability.
Job Description
- Cultivate and manage relationships with key clients, driving revenue growth and exceeding customer expectations.
- Collaborate with internal stakeholders (operations, product managers) to develop and deliver customized solutions that meet complex customer needs.
- Develop a comprehensive understanding of market trends and competitor activities to inform strategic decision-making.
- Mentor, coach, and empower CMT team members to achieve individual and team goals.
- Set clear performance objectives, conduct annual reviews, and provide ongoing development opportunities.
- Identify and cultivate high-potential team members for future leadership roles.
- Business Development and Growth:
- Analyze customer data and market trends to identify new business opportunities and drive organic growth.
- Oversee the creation and implementation of effective sales strategies to expand the customer base and increase market share.
- Lead the team in implementing e-Tools to improve customer interactions and sales efficiency.
- Monitor overall team performance and identify areas for improvement.
- Develop and execute initiatives to enhance sales conversion rates and optimize profitability.
- Ensure adherence to CRM KPIs and data accuracy within the system.
- Operational Efficiency and Compliance:
- Oversee service delivery to customers, collaborating with internal teams to resolve any issues promptly.
- Ensure team follows company policies and procedures on data security, HSSE compliance, and sustainability.
Job Requirements - Experience and Education
- Bachelors degree in Business, Logistics or related field
- 2 years of experience in related field
Leadership Behaviors
Building Outstanding Teams
Setting a clear direction
Simplification
Collaborate & break silos
Execution & Accountability
Growth mindset
Innovation
Inclusion
External focus
Skills
Communication Skills
Problem Solving
Teamwork
Time Management
Negotiation Skills