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Control Tower Executive

Location -Dubai  ,United Arab Emirates (AE) 

Job ID -5292

Working hours: 5am-2pm Monday-Friday & 5am-8am Saturday 


Job Purpose


The Control Tower Executive, reporting to the Control  Tower Leader, manages logistics involving transportation , warehousing, and the flow material, and is responsible for managing all the incoming and outgoing orders along with documentation required for  the movement.


Key Accountabilities


Typical Duties Included Are, But Not Limited To


  • Adhere to Customer Service Policies and Procedures to maximize the customer
  • Manage daily customer complaints and ensure timely resolution.
  • Interact regularly with customers to understand and respond to their needs and get
  • feedback on the service provided.
  • Monitor the changing needs of the service, liaising with customers and frontline, to
  • identify areas for improvement and make recommendations for service improvement
  • and implementing those improvements.
  • Responsible for Record creation & Follow up, follow up on cases/complaints .
  • Manage shipment in and out movement through warehouse management system and other systems if required.
  • Preparing of documents for in and out movement.
  • Co-ordinate with various transportation provider , to facilitate material movement planning and scheduling.
  • Prepare and update monthly logistics, schedule to assure deliveries to production locations. Coordinate product delivery schedules with customers.
  • Coordinate daily activity to track location and movement of inventory . Provide reports to internal and external customers as required.
  • Assist in obtaining necessary transportation permits for inbound and outbound shipments.
  • Expedites all critical orders with local subcontract vendors.
  • Works closely with providers to assure efficient and effective execution of defined processes and goods transportation
  • Organizes and maintains hard copy and electronic documentation supporting order fulfillment.
  • Re-routes freight as needed by the customer.
  • Answers questions regarding sourcing from internal and external customers as needed,
  • Verifies inventory locations and availability for shipment against requirements specified in purchase orders;
  • Ensures that goods are shipped in the most timely and efficient manner according to documented processes, including planning the transportation route and payload, selecting the mode of transportation, tendering the order for transportation, and tracking the shipment from pick up through delivery all the while targeting cost reduction, freight savings, service and contractual requirements;


Related Procedures

  • Adhere to all related policies, procedures documented and published under Infohub in the intranet.


Job Requirements

  • Bachelor’s degree in supply chain management preferred, but will also consider business administration or other relevant field
  • Experience of logistics software (ERP)
  • Ability to multitask and track multiple processes throughout the supply chain
  • High level of analytical and problem-solving skills
  • Excellent communication and customer service skills
  • Knowledge of standard operations Overview, regulations, laws, and policies , procedure regarding logistics
  • Customer Service experience 
  • Ability to work under pressure 



  • Conceptual Thinking & Innovation
  • Achievement Drive
  • Developing Others
  • Organizational Commitment
  • Customer Service Orientation
  • Integrity
  • Relationship Building
  • Leadership
  • Teamwork




  • Strong written, verbal and interpersonal skills.
  • Segment Structure Management Skills
  • Communication and Interpersonal Skills
  • Ability to manage difficult or angry customers
  • Time Management Skills
  • Problem solving skills
  • Analytic skills
  • Business writing skills (responses to customers, procedures, standards etc)



Company Overview:

Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.