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Control Tower Executive

Location-Dubai  ,United Arab Emirates (AE) 

Job ID -3419

 

Key Accountabilities

 

Typical Duties Included Are, But Not Limited To

 

  • Adhere to Customer Service Policies and Procedures to maximize the customer satisfaction.
  • Manage daily customer complaints and ensure timely resolution.
  • Manage the Global Case System and make sure all customer inquiries/requests are
  • logged into the system and resolved within the required service level agreement.
  • Interact with customers to understand and respond to their needs and get feedback on the service provided.
  • Monitor the changing needs of the service, liaising with customers and frontline, to
  • identify areas for improvement and make recommendations for service improvement and implementing those improvements.
  • Manage shipment in and out movement using Aramex’s order management system.
  • Utilize various transportation provider software systems, to facilitate material movement planning and scheduling.
  • Coordinate daily activity to track location and movement of inventory.
  • Provide reports to internal and external customers as required.
  • Works closely with internal and external stakeholders to ensure efficient and effective execution of defined processes.
  • Organizes and maintains hard copy and electronic documentation supporting order fulfillment.
  • Responds to customer queries & complaints in a timely and effective manner.

 

 

 

Company Overview:

Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.