Company Overview:
Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.
Dubai, AE
Commercial Excellence Executive
Purpose of the Job
To manage customer data within the CRM system, implement standardized policies and procedures to maintain a healthy customer lifecycle, and support the Commercial Excellence Business Partner.
Job Description
Key Focus areas;
- Governance of Commercial Operations.
- Assist in Analyzing and implementing Commercial Tasks.
- Providing Day to Day assistance to the Sales.
- Able to calculate and analyze profit and Loses
- Maintain CRM System.
Key responsibilities:
- Support all Commercial Activities, Initiatives and Campaigns
- Coordinate with Regional Commercial Team
- Ensure continuity of customer data integrity in the system
- Enhance customer satisfaction by providing timely corrective actions
- Collaborate with regional teams to align with overall strategy and share best practices.
- Collaborate cross functionally to ensure adherence to CRM and data standards to always ensure customer integrity
- Govern account opening and contracts
- Enhance customer satisfaction with timely actions.
- Maintain CRM policies and reports for customer segmentation.
- Conduct market research for customer grouping and prepare capacity/target reports.
- Able to calculate the P&L and identify Costing Factors.
Job Responsibilities - Experience and Education
Education and Experience
- Bachelor's degree required (Engineering, PMO, or Supply Chain preferred).
- 2-5 years of relevant experience, preferably in Sales Operations or Commercial Finance.
- Experience in matrix environments and analytics preferred.
Skills and Competencies
- Results-oriented, customer-centric, and strong work ethic.
- Proficient in project management and cross-functional collaboration.
- Strong negotiation and influence skills with internal/external stakeholders.
- Experience in forecasting, sales force sizing, and dashboard design is a plus.
- Proficient in Microsoft Office, organized, and able to meet deadlines under pressure.
- Fluent in English; additional languages are an advantage
Leadership Behaviors
Skills