Account Manager

Purpose of the Job

To achieve revenue growth through the development of new business and maintaining existing customers in line with Aramex commercial strategies

Job Responsibilities  

• Responsible for achieving the assigned revenue targets by converting opportunities, retaining existing business, and growing new opportunities from the existing customer base, to achieve agreed profit margins
• Ensure healthy cash flow by supporting credit collection activities
• Identify, develop and maintain the relationship with a defined number of accounts through networking with the decision-makers and understanding business challenges and opportunities
• Act as the customers’ main point of contact, working closely with different Aramex stakeholders to respond to all customers queries, problems or issues
• Drive a high level of customer satisfaction through engaging key stakeholders across the network to maximize revenue growth and minimize leakage
• Support the Commercial Manager in customer sales forecasting and setting sales objectives, in support of the overall channel objectives.
• Drive the tender process within the vertical, working closely with the tenders’ team
• Responsible for account planning, development, implementation of vertical-specific activities & programs.
• Assist in the completion of RFPs for the purpose of obtaining new projects.
• Collect required customer information and documents to ensure proper customer onboarding and efficient operational handover
• Track and analyze existing accounts’ performance to support the development of new solutions for the customers and to create new account plans to achieve and exceed targets
• Contribute to the development of new solutions based on customer needs, market dynamics, and best practices, and ensure proper implementation in coordination with all stakeholders
• Perform all aspects of the sales process and input & update all customer information utilizing CRM
• Constantly build market & customer intelligence in the respective sector through proactive research about best practices within the industry and competitors

Job Requirements (Experience and education)

• Bachelor’s degree in business or any other related field
• Proficiency in MS Office (Excel, Word, PowerPoint, and Outlook)
• At least 2 - 3 years sales experience, preferably in Express Shipping

SKILLS and COMPETENCIES

• Proven track record of attaining organizational and personal objectives – Results Oriented
• Strong Business Acumen and Industry Knowledge and the ability to implement them to achieve long term objectives
• Strong Work ethic and Customer-Centric mindset
• Proven track record in improvements in forecasting, account planning, and analytical skills
• Proficient in working with Global and local leaders to develop short and long-term goals that are specific to our commercial organization – Results Oriented
• Adaptable, strong team player with outstanding communication skills and ability to work with all functional areas (Cross-Functional Relationship Management)
• Strong Negotiation Skills, incorporating various strategies and desired outcomes
• Ability to influence all customers (both internal and external) on issues that impact the business
• Proficiency in the usage Microsoft office and other tools, to deliver key accountabilities