Purpose of the Job

The Associate Manager – SAP BI & Analytics is responsible for the design, development, support, optimization, and governance of the organization's SAP analytics, business intelligence, and enterprise reporting landscape. The role provides hands-on technical leadership across SAP Business Data Cloud (BDC), SAP Datasphere, SAP Analytics Cloud (SAC), SAP HANA, SAP BW/4HANA, and legacy SAP BW environments, ensuring reliable, scalable, and high-performing analytical solutions that enable business decision-making.

The role partners closely with business stakeholders, SAP functional teams, enterprise architecture, data engineering, infrastructure, cybersecurity, and external implementation partners to deliver modern enterprise analytics aligned with the organization's data strategy and digital transformation roadmap.

Job Description

Customer:

• Deliver reliable, accurate, and timely business reporting.
• Improve executive decision-making through high-quality analytics.
• Reduce report development turnaround times.
• Enhance user experience through intuitive dashboards and self-service analytics.
• Provide expert support to business users across all reporting domains.
• Build trusted relationships with business stakeholders and continuously improve reporting capabilities.

People:

• Provide technical leadership and mentoring to BI developers and analysts.
• Promote best practices in data modelling, reporting, and analytics development.
• Support capability building across the SAP Analytics community.
• Encourage knowledge sharing, innovation, and continuous learning.
• Collaborate effectively with Enterprise Architecture, SAP CoE, Infrastructure, Data Engineering, Cybersecurity, and Business teams.

Operations:

• Administer SAP S/4HANA, SAP ECC, SAP BW, SAP Solution Manager, SAP BTP, SAP Fiori, SAP Gateway, SAP Web Dispatcher, SAP PI/PO (or Integration Suite), SAP Content Server, SAP Cloud Connector, SAP Router, SAP RISE, and related SAP technologies.
• Perform SAP installations, upgrades, enhancement packages, support packs, kernel upgrades, technical patching, and environment provisioning activities.
• Manage system copies, client copies, client refreshes, system refreshes, and overall SAP landscape maintenance.
• Administer SAP HANA databases, including backups, recovery support, database maintenance, performance monitoring, capacity management, and tuning.
• Manage SAP transports and releases through TMS, ChaRM (where applicable), transport sequencing, production deployments, maintenance windows, and planned outages.
• Monitor SAP system health, availability, performance, interfaces, jobs, spools, locks, work processes, memory, CPU, storage, dashboards, alerts, and monitoring tools.
• Configure and maintain High Availability (HA), Disaster Recovery (DR), failover solutions, clustering, replication, business continuity, and platform resilience.
• Manage SAP security, users, authorizations, technical users, RFCs, certificates, SSO, SNC, SAP Identity Management, Identity Authentication Services, Identity Provisioning Services, and enterprise authentication mechanisms.
• Support SAP integrations and hybrid landscapes through RFCs, APIs, web services, middleware, cloud integration, cloud connectors, printers, and external system connectivity.
• support SAP projects, architecture reviews, infrastructure optimization, automation, root cause analysis, documentation, SOPs, runbooks, recovery procedures, ITIL processes, on-call support, major incidents, and collaboration with infrastructure, cloud, storage, networking, virtualization, and security teams.

Financial Result:

• Optimize analytics platform utilization and licensing.
• Reduce report maintenance effort through reusable data models and standardized development.
• Improve development productivity through automation and best practices.
• Support delivery of BI initiatives within agreed budgets and timelines.

Job Requirements - Experience and Education

• 7–10 years of experience in SAP Business Intelligence, Data Warehousing, or Enterprise Analytics.
• Minimum 2 years in a Lead, Senior Specialist, or technical leadership role.
• Strong experience with SAP Business Warehouse (BW or BW/4HANA).
• Experience implementing or supporting SAP Business Data Cloud (BDC), SAP Datasphere, or modern SAP analytics platforms.
• Experience developing SAP Analytics Cloud dashboards and enterprise reporting solutions.
• Experience with SAP HANA modelling and performance optimization.
• Experience integrating SAP and non-SAP data sources.
• Experience supporting enterprise reporting in Finance, Supply Chain, Sales, Procurement, HR, or Logistics.
• Experience working within Agile and ITIL environments.
• Experience working with implementation partners and managed service providers.

Leadership Behaviors

Skills