Purpose of the Job

Job Description

• Manage, maintain, and support the company’s various systems serving the region of UK, Europe, and North America including: Carrier Management System, Backend processes setups, Customer integrations, Carrier integrations, UK customs system integration, Aramex E-commerce plugins, Aramex warehouse automation systems (where applicable),   Aramex logistics picking solutions

• Liaise with the organization’s operations, customer service, accounting, and sales departments to provide guidance, training, and support on the different systems and solutions including: o Express and freight operations systems :Returns portals,

Aramex.com, External carrier systems and applications used by Aramex teams, Payment solutions, Cross border duty calculation, Researching new solutions to cater for customer capabilities, Changing on current processes to cope with additional or new communicated requirements within the current data integration setup, Identifying lost revenue opportunities, Automating manual processes

• Work closely with sales and customer account managers to provide the needed solutions for existing and new potential customers including:
• Identify current process change requirements and new processes and communicate with the IT development team to implement those changes on the selected systems. Perform the needed testing to ensure the requirements have been met, and the process is functioning in the correct manner, and communicate the results with the business owners.
• Directly manage relationships with existing and potential new customers and provide support with the solutions and data integrations
• Utilize lean six sigma tools to study current processes, and initiate and manage the needed change throughout the supply chain to improve process efficiencies including:
• Design and implement scheduled performance and operational reports that serve both internal-departmental benefits and external customers
• Directly manage the relationship with the warehouse automated systems suppliers and ensure system is functional and maintained at all times. Keep track of maintenance visits and spare parts orders and liaise with accounting department to order missing parts.
• Conduct quality audits set up by the Aramex corporate team and prepare an action plan and liaise with the concerned team to implement and improve the current process performance

Job Requirements - Experience and Education

• Bachelor’s degree in industrial engineering, project management, business information systems or equivalent.
• Basic knowledge in Application Programming Interface (API) and related applications (SoapUI or similar), Electronic data interchange (EDI) and FTP/SFTP connection setups
• Ability to interpret basics in programming languages including VB.net, and HTML
• Advanced knowledge in Logistics and supply chain operational procedures
• Knowledge in Lean six sigma
• Certification in Lean Six sigma green belt or higher - Preferred
• Excellent analytical and problem-solving skills
• Proficient knowledge of Microsoft office including Excel, Access, PowerPoint
• Ability to learn, explore, understand, and troubleshoot complex systems and integration setups
• Ability to convey knowledge and provide training
• Good communication skills - Working across multiple projects, communicating technical concepts to both technical and non-technical stakeholders effectively
• A team player that can offer support to other team members and has the confidence to ask for assistance when needed.
• Innovative and creative – developing new ideas that would take the business into the highest level of service excellence.

Leadership Behaviors

Skills