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Senior Customer Service Executive

Location  Casablanca , Morocco

 

Serve all customers enquiries and provide full information of the service

• Handle all GCS cases, follow up and close all requests as per the SLA’s

• Attending customer’s enquiry by fulfilling their requirements, solve their problems, follow up their cases and update them.

• Respond to all requests that are under IRT "Immediate Respond Team" as per the standard (respond within 24/7 and by 10 seconds to 10 minutes".

• Manage and meet customer expectations in terms of responding time and SLA

• Respond to all customers’ enquiries and contact centre request to improve the customer service experience.

Company Overview:

Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.