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Process Excellence Manager

Casablanca, Morocco

Role Overview :

  • This role is a key position dedicated towards Distribution Center & Last Mile optimization vertical, responsible for the delivery of three pillars of PEX program: Process Improvement, Continuous Improvement, and Capability Building across Aramex Morocco
  • It will play an important role in helping to foster a culture of sustainable change through the creation and embedding of Lean Six Sigma methodology, and the supporting PEX framework, to deliver strategic objective of operational efficiency & cost optimization

Purpose :

  • To drive the PEX program in ground operation/ express vertical in the country
  • Works with teams (Operations, Central PEX) to create and deliver value across the various Supply Chain assets
  • Creates flow through entire value stream through cross-functional collaboration
  • Develops a problem-solving culture where problems are made visible and fixed at the root cause
  • Engages in relentless pursuit of continuous improvement to create best-in-class supply chain assets
  • Focuses on immediate actions and waste reduction
  • Key Deliverables :
  • Lean Maturity Model implementation – Model hub/branch establishment through 5S and visual management implementation, establish productivity and throughput metrices in first, middle and last miles, foster people Capability Development through Kaizen Programs and create seamless networking for sharing of best practices.
  • Create and establish cost metrices in operations, drive CPS (cost per shipment) awareness and improvement across all assets.
  • Lean six sigma Green Belt project mentoring 
  • Imparting Lean trainings programs across the assets.
  • Collaborate with operations and GSO team to implement Lean @ Design phase
  • Driving asset-specific strategic improvement initiatives to deliver value to business.
  • Program management for successful ISO implementation and governance – ISO 9001, ISO 140001 and ISO 45001.
  • Covering yearly Internal Quality Audit Plan.
  • Process

  • Understands how to recognize and articulate the implications of change or actions throughout the entire value stream (end to end)
  • Goes frequently to Gemba / the work site to understand and solve problems where they live, with the people who live with the problems every day
  • Understands not to be complacent with the current process
  • Practices and teaches fundamental of lean problem solving (PDCA) to find problems, define them, fix them and keep them from coming back
  • Qualifications and Education Requirements :

  • English is a must.
  • ISO 9001 Certified Lead Auditor is a must.
  • Lean Six Sigma Green Belt certification is highly preferred.
  • Engineering background is highly preferred.
  • TOT – Train the Trainer, because part of his job will be delivering training sessions on Lean tools.
  • Coaching Skills.


Company Overview:

Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.