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Operations Manager

Location -Casabalnca , Morocc 


Purpose of the Job

Manage and control Aramex Express, Domestic and Ground operations in terms of planning, monitoring, budgeting, and proper implantation of all Aramex operational productions and quality of service standards to ensure satisfactory service is provided to customers

Job Responsibilities 

  • Monitor and work towards proper utilization of the ground couriers.
  • Maintain and improve the ground operations performance in terms of delivery, pick up, and all related aspects to comply with the company quality of service standards and Measures.
  • Control and evaluate the ground operations team performance.
  • Work with the fleet supervisor to ensure the operations fleets are up and operative in good conditions.
  • Manage day to day operations in the network to ensure meeting of internal SLA’s along with productivity, cost and company targets.
  • Regularly analyze the nature of the business and customer feedback to modify the order lifecycle through technology, automation, process improvements which culminate in better experience overall.
  • Manage planning for the network in terms of couriers, infrastructure, vendors, consumables in line with business forecast and projections.
  • Ensure shipment integrity and visibility throughout the shipment lifecycle.
  • Mentor and develop operation leaders to take up management positions across the Aramex operational network.
  • Maintain healthy and safe workplace environment.
  • Manage the various inbound/outbound and warehouse operations and ensure compliance to service expectations and quality standards.
  • Maintain and improve the quality of the service and commit to pass the various quality audits.
  • Lead the improvement projects to increase operational efficiency and improve performance.
  • Work with the station manager on setting the yearly objectives and expansion/development plans.  
  • Manage the total operations expenses according to the set budget. 


Job Requirements (Experience and education)

  1. Bachelor’s degree in engineering or Management
  2. 5-7 years of experience in Operations management in logistics, ecommerce operations or supply chain
  3. Demonstrated experience in process improvements, cost reduction and operations planning
  4. Well versed with Microsoft office, Knowledge of SQL and experience in data visualization platforms like tableau is a plus

Company Overview:

Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.