Company Overview:
Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.
Location:
Casablanca, MA
Custom Field 1:
6633
Customer Service Executive
Purpose of the Job
Ensure excellent customer service is provided to customers in timely manner, by adhering to policies and standards to achieve highest satisfaction levels.
Job Description
- Deliver exceptional service, resolve inquiries promptly, and exceed customer expectations to build lasting relationships
- Actively listen to customer concerns, identify solutions, and follow up to ensure resolution
- Provide clear and concise information to customers through various channels, fostering a positive experience
- Collaborate effectively with colleagues to achieve departmental goals and ensure seamless customer service
- Adhere to established customer service policies and procedures while meeting key performance indicators (KPIs)
- Contribute to maintaining and improving customer service standards through initiative and feedback
Job Responsibilities - Experience and Education
- Bachelors degree in Business or related field
- 2 years of experience in a customer service role
Leadership Behaviors
Building Outstanding Teams
Setting a clear direction
Simplification
Collaborate & break silos
Execution & Accountability
Growth mindset
Innovation
Inclusion
External focus
Skills
Customer Focus
Communication Skills
Problem Solving
Teamwork
Time Management