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Contact center Executive

Casablanca , Morocco

PURPOSE:

To handle incoming calls of the new and existing customers.

 

KEY RESPONSIBILITIES:

 

*Respond and follow-up customer calls to ensure customer satisfaction.

*Give the best customer centric experience to the custome

*Ensure collaborating to the team to provide the customer with the best customer experience.

*Support the Ops and CMT team in maintaining a high service level and offering the customer a flawless “shipment deliveries” process.

* Examine Customers’ feedback with the direction/guidance of the “Customer Service ” Management, to further improve the whole company service level.

Profile:

-Bachelor in Marketing or logistics ...

- First experience in contact center is recommended

- professional Communication in english and french

- customer service oriented

 

contact center executive