Undeliverables Agent

Location -Cape Town ,  ,South Africa (ZA) 

Job ID -5082

Key Responsibilities
 Ensure that all notes for undeliverable parcels are recorded on the system
 Communicate all problem parcels to CSD, BDM’s and Branches
 Monitor your responsible branches and agents for undelivered parcels and
    communicate this to the relevant branches of agents
 Communicate queries with the clients
 Resolve the query within 24 hours
 Ensure that the parcels are scanned out to the correct address
 Ensure that the delivery and manifesting procedure is followed at all times
 Ensure that the POD procedure is followed at all times
 All queries must be resolved via GLOBAL CASE SYSTEM

Minimum Requirements
 Minimum requirement is a Matric (Grade 12)
 1-year customer service experience
 Must have at least 1-year experience in the Logistics Industry
 Strong communication skills – Excellent command of the English language
 Customer Centric Personality
 Computer Proficiency

Competencies
 Integrity
 Problem Solving
 Planning and organising
 Build and maintain relationships
 Customer Focus

Skills
 Communication - Written & Verbal
 Customer Focus
 Problem solving
 Telephone handling skills
 Multi-Tasking
 Teamwork

Company Overview:

Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.