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Senior Contact Center Executive

Location-Cape Town  ,South Africa (ZA) 

Job ID -2958

Key Responsibilities 
    Handle incoming phone calls 

    Resolve standard customers’ requests and route issues that require follow-up to customer service, commercial and operational teams

    Communicates customer inquiries/messages/feedback to relevant team members 

    Tracking of customer or branch parcels 

    Taking collections

    Pulling hardcopy POD’s

    Faxing, calling and/or e-mailing to clients or branches

    Sending invoices with POD’s to various branches

    Advising customers of services and general information regarding operational procedures

    Being able to fully understand and take quotes

    Arrange special trips

    Courtesy calls to customers – Late freight and/or customer update

    Provide satisfactory service to customers

    Typical Queries - Track & Trace, bad address shipments, copy proof of deliveries and verbal delivery details 

 

Minimum Requirements
    Minimum requirement is a Matric (Grade 12) 

    3 years call centre experience

    Industry and international experience knowledge

    Strong communication skills – Excellent command of the English language

    Customer Centric Personality

    Computer Proficiency

 

Skills
    Integrity

    Problem Solving

    Planning and organising

    Build and maintain relationships

    Customer Focus
 

Competencies
    Communication  - Written & Verbal

    Customer Focus

    Problem solving 

    Telephone handling skills 

    Multi-Tasking 

    Teamwork
 

Company Overview:

Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.

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