Purpose of the Job
Handling delivery and pickup consignments in a safe, professional manner according to company service standards to achieve the highest level of customer satisfaction through coordinating with the dispatcher and the express / domestic operations Team Leader / Supervisor
Job Description
Key Responsibilities
Daily monitoring of all high profile accounts
Daily capturing of POD’s and reconciliation of POD’s
Resolving of queries
Compiling reports on a daily basis
Tracking reports to be sent to clients on a daily basis
Physical work involved (loading of boxes etc.)
Daily running of both the Operational and Admin responsibilities of the In-house site
Manage and assist with all queries related to your client’s consignments, following up with the Aramex office, and also the appointed Accounts Manager
Ensuring that staff follow the Disciplinary Rules and Guidelines of Aramex as published in the employee handbook
Daily liaison with Operations is absolutely critical in the smooth running of an In-house operation, thus commitment to communicating daily with them, will ensure that the Service to the client is delivered
Job Requirements - Experience and Education
Matric (Grade 12)
Must have a valid Code 08 Driverfs licence (Code 10 advantageous)
Must have at least 1 yearsf experience in the Logistics Industry
Local knowledge of areas and neighbourhood
Knowledge of e-mail etiquette (written communication)
Computer literacy is essential
Own reliable transport is required