Company Overview:
Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.
Cape Town, ZA
Contact Center Executive
Purpose of the Job
Fixed Term contract - 2 Months
Job Description
Key Responsibilities
Handle incoming phone calls
Resolve standard customers requests and route issues that require follow-up to customer service, commercial and operational teams
Communicates customer inquiries/messages/feedback to relevant team members
Tracking of customer or branch parcels
Taking collections
Pulling hardcopy POD's
Faxing, calling and/or e-mailing to clients or branches
Sending invoices with POD's to various branches
Advising customers of services and general information regarding operational procedures
Being able to fully understand and take quotes
Arrange special trips
Courtesy calls to customers . Late freight and/or customer update
Provide satisfactory service to customers
Typical Queries - Track & Trace, bad address shipments, copy proof of deliveries and verbal delivery details
Job Responsibilities - Experience and Education
Minimum Requirements
Minimum requirement is a Matric (Grade 12) qualification and/or similar
qualification or experience
Frontline – 2 years call center experience; Backline – 3 years call center experience
Must have at least 1-year experience in the Logistics Industry
Strong communication skills – Excellent command of the English language
Customer Centric Personality
Computer Proficiency
Leadership Behaviors
Skills