Company Overview:
Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.
Location:
Cape Town, ZA
Custom Field 1:
6737
Contact Center Executive
Purpose of the Job
Job Description
- Handle incoming phone calls
- Resolve standard customers’ requests and route issues that require follow-up to customer service, commercial and operational teams
- Communicates customer inquiries/messages/feedback to relevant team members
- Tracking of customer or branch parcels
- Taking collections
- Pulling hardcopy POD’s
- Faxing, calling and/or e-mailing to clients or branches
- Sending invoices with POD’s to various branches
- Advising customers of services and general information regarding operational procedures
- Being able to fully understand and take quotes
- Arrange special trips
- Courtesy calls to customers – Late freight and/or customer update
- Provide satisfactory service to customers
- Typical Queries - Track & Trace, bad address shipments, copy proof of deliveries and verbal delivery details
Job Responsibilities - Experience and Education
Minimum Requirements
- Minimum requirement is a Matric (Grade 12) qualification
- 2 years call center experience;
- Industry knowledge and international experience advantageous
- Strong communication skills – Excellent command of the English language
- Customer Centric Personality
- Computer Proficiency
Leadership Behaviors
Skills
Problem Solving
Organization & Planning
Customer Focus
Communication Skills
Multitasking
Teamwork