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Contact Center Executive - On site

Location -Cape Town  ,South Africa (ZA) 

Job ID -3146

KEY RESPONSIBILITIES

  • Resolve standard customers’ requests and route issues that require follow-up to customer service, commercial and operational teams
  • Communicates customer inquiries/messages/feedback to relevant team members
  • Tracking of customer or branch parcels
  • Taking collections
  • Pulling hardcopy POD’s
  • Faxing, calling and/or e-mailing to clients or branches
  • Advising customer of services and general information regarding operational procedures
  • Being able to fully understand and take quotes
  • Arrange special trips
  • Advise customer of Late freight and/or customer update
  • Handle typical queries - Track & Trace, bad address shipments, copy proof of deliveries and verbal delivery details
  • Full resolution of escalated queries in the most efficient time
  • Daily and Monthly Reporting (resolution Report)

 

MINIMUM REQUIREMENTS

  • Minimum requirement is a Matric (Grade 12) qualification  and/or similar qualification or experience
  • 3 years call centre e-commerce experience
  • Industry knowledge and international experience advantageous
  • Strong communication skills – Excellent command of the English language
  • Customer Centric Personality
  • Computer Proficiency (Microsoft Office Packages i.e. Excel, Outlook, PowerPoint)
  • InfoAxs and Aramex.com
  • Own transport

 

SKILLS

COMPETENCIES

  • Communication  - Written & Verbal
  • Customer Focus
  • Problem solving
  • Telephone handling skills
  • Multi-Tasking
  • Communication - Verbal & Written
  • Customer Focus
  • Teamwork
  • Problem Analysis

 

Company Overview:

Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.

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