Purpose of the Job
The CRM Executive is responsible for managing customer relationships through the effective use of the Customer Relationship Management (CRM) system at Aramex. This role focuses on enhancing customer satisfaction, retention, and loyalty by analyzing customer data, facilitating communication, and supporting marketing initiatives.
Job Description
Scheduling of business appointments with clients base/book
Achieve individual targets
Maintain existing business
Identify & grow client base and revenue through selling of additional supply chain products
Establish customer needs, developing opportunities and grow customer base
Update call and Salesforce reports
Prepare and present proposals and presentations to clients
Effectively and efficiently deal with client queries
Identify and escalate possible threats to existing business
Job Requirements - Experience and Education
Minimum requirement is a Matric (Grade 12) qualification
Bachelor's Degree or similar qualification and/or experience
3 Years corporate experience in managing a portfolio of clients (if senior position 5 years)
Need to have worked for reputable corporates
Proven track record of having made target
Industry experience advantageous . Understanding of full supply chain (Freight, International & Warehousing products)
Experience in presentation and negotiation of business solutions at senior management level
Valid Code 08 driver's license and own reliable transport
Excellent communication skills