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Operations Leader (First&Last Mile)

Location-Cairo  ,Egypt (EG) 

Job ID -2925

PURPOSE: Managing the Domestic & Express operations and organizing the work of couriers to ensure operations is running effectively and efficiently.


• Develop and maintain good working relationships with the customs authorities and airlines to facilitate the airport operations.

• Handling customers complaints and special requests or any urgent collections or deliveries even at odd times

• Identify training needs for the team members and continuously improving their skills and capacity.

• Train, Monitor, and develop direct reports

• Set KPIs and conduct annual performance evaluation for direct reports

• Organize the team and manage ground courier’s substitution.

• Facilitate the flow of information horizontally and vertically

• Coordinate couriers’ vacations to ensure optimum & balanced distribution of work load amongst all routes.

• Manage the effective usage of Aramex IT systems and Scanner technology.

• Manage the daily outbound schedules and continuously looks for alternative line haul solutions to improve the service in terms of transit time and cost.

• Provide feedback on the route and load distributions to help the ground operations supervisors update the routes on the system.

• Handle special projects when needed

• Identify and resolve repetitive service failures and human errors and facilitate continues improvement.

• Monitoring the departments KPI’s and find the points of improvements.

• Support sales team, by holding meetings with clients and find out all related demands/concerns from the client’s perspective

• Monitor the station inbound/outbound production.

• Setting the strategic plans for the departments in order to Manage the various inbound/outbound operations in accordance to the standard procedures and quality of services standards

 • Follow up with Hub: regarding shipment clearance, updating the system, consul recovering.

• Monitors the system updates related to the arrivals and ensure they are done according to the quality of service standards.

• Structure, organize and manage the couriers and routes during regular working days

• Adhere to company HSSE, compliance and sustainability corporate policies



Job Requirements: 


  • Bachelor's degree Holder( Logistics/ Supplychain), MBA(Supplychain ) is a plus 
  • Fluent English & Arabic Language
  • Excellent Communication Skills
  • Excellent Problem Solving Skills
  • leadership
  • Experience within logistics, warehousing 
  • 4-6 years of experience in Logistics / Supplychain   

Company Overview:

Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.

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