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Key Account Executive- B2C

Location-Cairo  ,Egypt (EG) 

Job ID -5091

PURPOSE: Maintain and develop the relationship with the customers and acquire new customers to achieve revenue growth.


Job Responsibilities:


*Target strategic business partners in terms of value, market share and volume

*Build and maintain solid relationships with customers

*Constantly create revenue generating channels from Cross Selling and Upselling streams

*Manage and improve customer retention

*Ensure customers are using cost effective services channels and increase use of automation

*Plan and execute regular maintenance and business development visits to customers

*Provide customers with solutions fitted to their requirements and resolve their inquiries on time

*Identify business opportunities from existing customers

*Act on CRM generated reports, analyze customer performance, sales growth and production and plan accordingly

*Coordinate with credit collectors to monitor receivables and drive customers to pay as per Aramex standards

* Drive the use of e-Tools across all customers

*Ensure privacy and confidentiality of customer data in line with data security policies in the company

*Reporting any information that might impact company image, brand or functioning

*Increase cross selling and up-selling opportunities

*Analyze customers performance to drive their growth and production

*Conduct regular field visits with CMT members to top trading customers

*Ensure proper service delivery to the customers by following up with ground operations and other concerned teams if needed

*Follow up with accounting team in terms of pending claims and billing adjustment of customers where applicable

*Handle and resolve complex customer complaints in a timely manner

*Support the team members with the preparation of proposals?

*Monitor reports for teams visits and production performance

*Meet CRM KPIs (visitation targets & distribution, opportunities, etc...)

*Ensure the integrity and accuracy of data updated in the CRM system

*Create and update regularly a prospect plan to know where to focus to gain new clients

*Ensure customer contracts are valid and ensure they are renewed on time

*Adhere to company HSSE, compliance and sustainability corporate policies and standards


Job Requirements:



*E-commerce Experience minimum of 5 years.

*Bachelor's degree Holder (Logistics/ Supply chain is an advantage)

*Fluent English & Arabic Language

*Demonstrable experience in e-commerce or ride-hailing , food delivery platforms will be a plus.

*Knowledgeable about consumer preferences, particularly as these relate to B2C.

*Unrivaled organizational, teamwork, and quality assurance skills.

*Phenomenal market research skills.

*Superb data analysis and report writing abilities.

*A stickler for precision, creativity, and excellence.

*Eager about the role of technology in promoting aramex business.

*Giza/ Cairo Residence

Company Overview:

Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.