Company Overview:
Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.
Cairo, EG
Customer Service Executive
Purpose of the Job
The Customer Service Executive plays a key role in delivering exceptional customer service by managing customer interactions, resolving queries, and maintaining customer satisfaction. This position requires strong communication skills, problem-solving abilities, and a customer-centric approach to enhance customer experience and support business objectives.
Job Description
- Communicate directly with external suppliers and internal employees of the customer.
- Resolve issues end-to-end and follow-up for each case/email.
- Handle the packing process and apply insurance services as needed.
- Follow the invoicing and payment cycle with the credit team and the customer’s concerned department.
- Utilize e-tools systematically and technically.
- Calculate rates and liaise with providers.
- Guide and consult the customer’s team, to offer the best solutions.
- Coordinate with the Aramex freight team.
- Provide a weekly detailed delivery report for the customer’s team and management.
- Maintain a positive, empathetic, and professional attitude toward the customer at all times.
Job Requirements - Experience and Education
- Bachelor's degree in Business Administration or any relevant field.
- 2 years of experience in customer service.
- Excellent communication skills
- Proficiency in English, with strong professional writing skills.
- Excel background
- Experience in express services.
Leadership Behaviors
Skills