Purpose of the Job

The Branch Manager is responsible for leading and managing the Orange depot operations to achieve operational, service, safety and financial objectives. The role provides leadership across employees, Courier Franchisees (CFs), contractors and stakeholders to ensure operational excellence, cost optimisation, compliance, customer satisfaction and business performance.

The role is accountable for driving operational efficiency, maintaining safety standards, ensuring compliance with the Aramex franchise system and supporting sustainable depot growth through strong leadership and performance management.

Key Responsibilities

• Lead day-to-day depot operations to meet service and performance targets
• Drive operational efficiency, productivity and cost control
• Lead, coach and develop a team of 10+ staff and contractors
• Build a high-performance, accountable and inclusive team culture
• Ensure compliance with WHS, Chain of Responsibility and company standards
• Monitor KPIs, identify improvement opportunities and implement solutions
• Manage stakeholder relationships, including franchisees and internal teams
• Support recruitment, onboarding and ongoing development of teams 

To be successful in this role

Leadership Behaviors

Skills