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Customer Relationship Manager

Location -Bloemfontein  ,South Africa (ZA) 

Job ID -2948

Key Responsibilities 

  •  Seek business opportunities to maintain and grow the assigned portfolio
  •   Build solid professional relationships with both the client and staff
  •   Achieve set revenue targets 
  •   Monitor competitor’s activity 
  •   Perform customer visits with your team
  •   Assist team in managing accounts under threat (where CRM manages more than one client)
  •   Day to day management of the team including implementation of policies and procedures
  •   Support and coach critical sales activities within the team 
  •   Monitor overall sales activities; including revenue performance, visitations and prospecting 
  •   Organize regular team meetings


Minimum Requirements

  •   Minimum requirement is a Matric (Grade 12) qualification 
  •   Bachelor’s Degree or similar qualification and/or experience
  •   5 Years minimum corporate experience in client services
  •   Need to have worked for reputable corporates
  •   Proven track record of managing a client portfolio
  •   Industry experience with understanding of full Supply Chain is a necessity
  •   Experience in presentation and negotiation of business solutions at senior management level
  •   Valid Code 08 driver’s license and own reliable transport 


Skills & Competencies 

  •  Customer Focus
  •  Communication and Interpersonal 
  •  Planning/ Organizing + Time Management 
  •  Presentation Skills 
  •  Negotiation Skills 
  •  Coaching and development 
  •  Leading and motivating
  •  Problem solving and Decision Making 

Company Overview:

Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.

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