Purpose of the Job

The CRM Executive is responsible for managing customer relationships at Aramex. This role focuses on enhancing customer satisfaction, retention, and loyalty by analyzing customer data, facilitating communication, and supporting commercial initiatives.

Job Description

• Establish productive professional relationships with key personnel in assigned customer accounts.  These relationships will range from users, to influencers to decision makers (FD’s, MD’s, CEO’s etc.)
• Drive growth opportunities within each account
• Coordinate the involvement of company personnel, including support, service, and management resources in order to meet account performance objectives and customers’ expectations
• Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts
• Proactively assess, clarify and validate customer needs on an on-going basis.
• Accountabilities and Performance Measures:
  • Achieve assigned budgets
  • Achieve customer objectives defined by company management
  • Maintain high customer satisfaction ratings

Job Requirements - Experience and Education

Education:

• Bachelor’s degree in business administration, logistics, marketing, or a related field is preferred.

Experience:

• Minimum of 5-6 years of experience in CRM management, customer service, or marketing, preferably in the logistics or e-commerce industry.
• Experience with CRM software (e.g., Salesforce, HubSpot) is highly desirable.

Leadership Behaviors

Skills