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CRM Executive

Aramex has rapidly grown into a global brand, recognized for its customized services and innovative products. Listed on the Dubai Financial Market (DFM) and based in the UAE, Aramex is centrally located at the crossroads between East and West, which allows us to provide customized logistics solutions anywhere in the world effectively and reach more businesses and consumers regionally and globally.

We are committed to continually enhancing our operations across the region while pursuing opportunities for business growth in emerging markets abroad. This approach is core to the sustainable development of our business and commitment to facilitating wider, global trade in an ever-changing world.


The Team

We are a high-performance team who use data to hyper-focus our creativity on real commercial objectives. We settle for nothing but the best for ourselves, our team and our brand. We are tactical. We are strategic. We work hard. We make excellence a habit. We get results.

  • Provide information to business unites about their performance
  • Review Customer Processes regularly
  • Set the criteria of Top Sales Performer Award
  • Prepare regular reports to management on segments’ performance, growth, opportunities and customer migration
  • Share the campaigns results with sales manager/country manager
  • Send the visitations coverage to sales teams (on monthly/ quarterly basis)
  • Conduct studies demand by different customer segments
  • Send visits and calls reports to the sales teams on daily basis
  • Send communications report to sales team on daily basis
  • Send opportunities report to sales team on daily basis
  • Send freight and clearance report to sales team on daily basis
  • Approve new accounts over the system
  • Maintain proper placement of customers in their proper segments
  • Review and maintain customer segmentation
  • Review and update customers data integration correctly
  • Drive and monitor customer growth through monitoring customer productions and leads
  • Prepare MPR ( monthly Production Report) and share it with management and CMTs
  • Share the monthly performance of each team member with sales team
  • Adhere to company HSSE, compliance and sustainability corporate policies

Additional Requirements:

  • Good communication skills
  • Having good command in: Problem Solving/Reasoning skills
  • Attentive to Detail
  • Good in Time Management and meeting deadline
  • Conceptual Thinker & Innovative