Purpose of the Job

To lead and manage the express and domestic operations at Aramex, ensuring efficient, timely, and cost-effective delivery of shipments. The role involves overseeing daily operations, optimizing logistics processes, ensuring compliance with service level agreements (SLAs), and enhancing customer satisfaction.

Job Description

Key Responsibilities:

• Operational Oversight:
• Manage day-to-day express and domestic shipment operations including pickup, sorting, linehaul, and last-mile delivery.
• Ensure compliance with Aramex’s operational standards and procedures.
• Monitor KPIs such as delivery timelines, shipment accuracy, and customer satisfaction.
• Team Leadership:
• Supervise and mentor operations staff including couriers, warehouse personnel, and dispatchers.
• Conduct regular training sessions on safety, process improvements, and customer service.
• Process Optimization:
• Identify and implement process improvements to enhance efficiency and reduce costs.
• Collaborate with IT and logistics teams to leverage technology for route optimization and real-time tracking.
• Customer Service & SLA Management:
• Ensure service levels are met or exceeded for all express and domestic shipments.
• Handle escalations and resolve operational issues affecting customer satisfaction.
• Reporting & Compliance:
• Prepare and present regular reports on operational performance, cost analysis, and improvement plans.
• Ensure compliance with local regulations, safety standards, and company policies.
• Cross-Functional Coordination:
• Work closely with sales, customer service, and finance teams to align operational goals with business objectives.
• Coordinate with regional and global teams for best practice sharing and system upgrades.

Job Requirements - Experience and Education

• Bachelor’s degree in Logistics, Business Administration, or related field.
• Minimum 5 years of experience in logistics or express delivery operations, preferably in a managerial role.
• Strong knowledge of domestic and express shipment processes.
• Proficiency in logistics software and Microsoft Office Suite.
• Excellent leadership, communication, and problem-solving skills.

Leadership Behaviors

Skills