Purpose of the Job

The Commercial Manager plays a pivotal role in driving new business growth while ensuring strong account management to enable Aramex New Zealand to achieve its ambitious growth targets. This position requires a strategic approach to acquiring high-value regional and national accounts, developing long-term client relationships, and collaborating with franchise partners to enhance Aramex’s market presence and service offering.

Job Description

New Business Development: 

• Acquire new local, multi-branch, regional, and national accounts, meeting or exceeding sales targets set by the National Sales Manager. 
• Proactively identify, qualify, and engage potential clients through various sales channels, including networking events, referrals, industry expos, and digital lead generation.
• Develop and present tailored sales proposals, ensuring alignment with client needs and Aramex’s service capabilities.
• Lead tender and RFP responses, ensuring timely and competitive submissions. 
• Drive the growth of Aramex international export services within the region.

Account Management & Growth: 

• Develop and maintain strong relationships with local key accounts, regional and national accounts to ensure retention and increased share of spend.
• Implement effective customer care and account management practices to drive growth across existing multi-branch customers.
• Conduct regular business reviews with key accounts, identifying opportunities for service enhancements and increased revenue.
• Address customer concerns proactively, liaising with internal stakeholders to implement solutions.

Sales & Franchisee Support: 

• Provide sales training and support to Regional Franchisees and their sales teams, ensuring alignment with Aramex’s commercial strategy.
• Act as the primary contact for website leads received within assigned regions, ensuring efficient qualification and conversion.
• Support franchise partners in delivering service excellence and fostering customer loyalty.

Reporting and Compliance:

• Maintain accurate sales data within CRM (Salesforce), tracking pipeline progress and reporting on key performance indicators.
• Ensure all sales proposals and agreements align with Aramex’s policies and commercial objectives.
• Provide detailed sales forecasts and insights to senior management.
• Adhere to all workplace safety (OH&S) requirements and Aramex’s operational policies. 

Job Requirements - Experience and Education

• At least 3 years’ experience in direct or business-to-business sales & marketing environment.
• Highly developed written and verbal communication skills with commercial acumen.
• Intermediate proficiency in MS Word, Excel & PowerPoint. • Ability to work under pressure and meet tight deadlines.
• Proven track record in the hands-on implementation of effective sales, marketing & customer retention strategies. 
• Ability to build strong relationships with internal and external stakeholders. 

Leadership Behaviors

Skills