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Senior CRM Executive - Technical Writer

Location -Amman  ,Jordan (JO) 

Job ID -4707

Purpose of the Job


To design documentation and education materials of Aramex commercial processes in order to enhance interdepartmental engagement & boost customer experience.


Job Responsibilities  


  • Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
  • Evaluate current content and develop innovative approaches for improvement
  • Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications
  • Gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
  • Write user-friendly content that meets the needs of the target audience, turning insights language that boosts engagement   
  • Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation
  • Write and edit technical documents including reference manuals and product manuals.
  • Writes and edit procedural documentation such as user guides and manuals.
  • Coordinate with marketing teams on visual aids to assist readers in understanding a product or process.   


Job Requirements 


  • Bachelor’s degree in relevant technical field
  • 2-4 years’ industry experience as an effective technical writer
  • Superior written and verbal communication skills, with a keen eye for detail
  • Proven ability to handle multiple projects simultaneously, with an eye for prioritization
  • Firm understanding of the systems development & process life cycle.
  • XML tools experience desired
  • Ability to collaborate cross functionally at a global scale
  • Customer Centricity and keen attention to detail
  • English Language Proficiency needed
  • Strong Written and Verbal communication skills needed


Company Overview:

Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.