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CRM Executive

Location -Amman  ,Jordan (JO) 

Job ID -4321

Job Description


  • Execute the CRM planning and implementation process, liaising with Tech, Creative,
  • Sales and all relevant internal channels to ensure CRM is fully aligned with the business and vice versa
  • Develop a deep nurturing flow for sophisticated B2B & B2C customer segments
  • Create new HTML email templates and modify the existing ones
  • Maintain all the CRM systems and databases required to deliver this strategy
  • Collaborate with the corporate content strategist and designers to deliver assets
  • Measure, analyse and report on results to drive actionable insights
  • Build, test, schedule and send broadcast and automated email campaigns
  • Brief engineering teams on work needed to maintain and develop CRM infrastructure



Job Requirements  


  • Proficiency in coding HTML based responsive email templates using CSS, media query etc.
  • Experience with at least one B2B email automation platform, ideally Pardot or CRM platforms such as Braze, Salesforce, Leanplum, Moengage etc. will be a big plus
  • Good understanding of data segmentation and automation
  • Strong understanding of the digital ecosystem, including mobile devices, experiences,and applications
  • Excellent verbal and written communication skills. Arabic proficiency is a plus
  • Analytical skills - ability to interpret data and insight to drive improvement
  • Creative thinking with meticulous attention to detail
  • Strong commitment to collaboration and ideation; ability to work with writers, designers and marketing teams to bring campaign elements to life
  • 1-2 years of experience in a B2B or B2C CRM role in a digital environment and is hands-on with any marketing automation platform – Pardot, Salesforce Marketing Cloud, HubSpot, Braze, Leanplum, SendGrid, MailChimp, Oracle Responsys etc.
  • 1-2 experience of coding HTML based emails and landing pages
  • Degree in Marketing, digital technologies or similar relevant field

Company Overview:

Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.